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We have now released V3.5 of our download manager, please make sure you are using it before asking for help on downloading.

Please look through all of the following pages before contacting our support desk.

If you still can not find the answers you are looking for please use the online support page:

Please note that we are based in the UK and will attempt to reply to all questions as soon as we can. Our support desk working hours are between 09:00 and 17:00 GMT Mon - Fri.

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Question

What are Download Managers and what ones should I use with the Zip Files?

Question

I have a yahoo email account, why can't I get your newsletter?

Question

Why can't I get adobe air to load on my Mac?

Can I use my iPhone/iPad with your web site?

Can I use my Android Phone/Pad with your web site?

How do I use the search box

How do I import Lossless WMA files into iTunes?

Can I use my own download manager when downloading tracks?

What is the 'Wish List'?

What is an MP3?

How do I listen to an audio download?

How do I place an order with your website?

How do I register with The Classical Shop?

How do I save my audio files?

How do I get my audio files onto my MP3 player/i-Pod?

How do I make an MP3 CD?

How do I burn MP3s onto a CD for use with a standard CD player using Nero Express?

How do I burn MP3s onto a CD for use with a standard CD player using Windows Media Player 10?

Will a firewall stop me downloading your MP3s?

What is the copyright on the MP3s I download from you?

Can I use your MP3s for commercial use?

Why does the Audio CD I created will not play in my car stereo?

None of my burnt audio CDs will play in any of my CD players, what can I do?

Why does the order of MP3 tracks change when I compile an MP3 CD? It always ends up in alphabetical order, and I am unable to change it.

How do I check my history of past music downloads?

If I lose my Internet connection or my computer crashes when I’m downloading can I return and download the track again?

Is there a membership fee?

What is your return policy on Audio Downloads?

How do I remove the 2 second gap between tracks when I burn a CD from MP3s?

I have a problem regarding my credit card payment, what do I do?

I have a question that's not answered here, what do I do?

AIFF

is one of the two most-used audio file formats used for Macs. The other is SDII. Most CD writers can accept AIFF or SDII files when burning a CD.

Bit Rate

the average number of bits used by one second of audio. Standard bit rate for MP3 is 128kbps, but the higher the bit rate the better the quality. The Classical Shop uses 320Kbps.

CD Burning

the process of ‘recording’ onto a CD-R.

CD-R disc

A recordable CD that you can ‘write’ or save data to only once. A CD-RW disc, on the other hand, can be ‘overwritten’ many times."

CD-RW drive

A drive in your PC that is capable of writing to CD-R and CD-RW discs, as well as reading data from CD-ROMs, and playing audio

Decoder

Software that allows MP3s to be copied to CD format, the opposite of Encoder.

Encoder

software that converts uncompressed WAV. (PC) or AIFF. (Mac) files into compressed files such as MP3.

Firewall

software or hardware that prevents unauthorised access to a computer from the internet hackers, viruses and other nuisances.

Firmware

Software that has been written on read-only memory. Firmware is a combination of software and hardware. ROMs, PROMs and EPROMs that have data or programs recorded on them.

FLAC files

See the FORMATS tab for a complete explanation

MP3

An MP3 (the accepted abbreviation for MPEG 1 audio layer 3) is a music file that has been compressed by reducing accuracy of certain parts of sound that are deemed beyond the hearing ability of most people.

Playlist

A list of tracks assembled in your own order that can be quickly accessed on your media player.

USB

USB (Universal Serial Bus) is a specification to establish communication between devices and a host controller, usually personal computer and peripherals. USB 2.0 is twelve times faster than the original and now obsolete USB 1.

WAV File

an audio format created by Microsoft that has become the standard sound file format for PCs. They are much bigger than MP3 files.

Wildcard search

A character that may be used in a search term to represent one or more other characters. The two most commonly used wildcards are:

1) The question mark (‘?’) may be used to represent a single alphanumeric character in a search expression.

2) An asterisk (‘*’) may be used to specify zero or more alphanumeric characters

ZIP

A file utility that zips together files and compresses file size for quicker and more convenient download.

New User? Want to buy music?

To get the best from the The Classical Shop site you will need to register. You can browse the site without registering, but will not be able to buy any music, receive newsletters or take advantage of special offers. The Classical Shop will keep your to details to itself, not passing them on to anyone or any company, and ensure they are secure.

If you sign-up for the The Classical Shop Monthly Newsletter you can be sure that you will be informed of new releases as soon as they are announced, neither will you miss out on any special offers.

Registering

To register, click on the LOGIN/REGISTER button on the menu bar at the top of the Home page.

Complete the form in the format indicated. You will need an alpha-numeric password that is 8 or more characters long. You will be given a username and this (or your email address), in conjunction with your password, is your login to the site. You can find your username under the ‘Your Account’ tab once you start browsing

Make sure that you remember to make a note of your username and password, although you can get a reminder if you forget them. If you need a reminder click on the ‘forgotten password’ link.

Your Account

On your ‘Account’ page, there are five tabs. The main one showing your personal details will also show your order and invoice history and if applicable available vouchers. The other four tabs show your shopping basket, and different aspects of your downloads.

Shopping

Once you have successfully registered you can complete and save your address details and begin your purchases.

To start searching, browsing or shopping, click on whichever button on the search bar that you need.

The general search button will search for anything from composer or artist, to format or label. The results will be categorised and offer the chance to refine this, or you can page through the results individually. It is possible to search for a specific title or track in this box too. It is also possible to refine categories by also checking the other boxes such as format.

Wildcard searches – A wildcard is a character that may be used in a search term to represent one or more other characters. The two most commonly used wildcards are: 1) The question mark (“?”) may be used to represent a single alphanumeric character in a search expression.

2) An asterisk (“*”) may be used to specify zero or more alphanumeric characters. Avoid using the asterisk as the first character in a search string (Please remember that The Classical Shop has over 950,000 tracks and broad searches may take longer than usual and a little patience may be necessary.)

Select the track(s) that you wish to purchase by clicking the ‘add’ or ‘add all’ button next to the price. Clicking on the ‘Buy Selected Tracks’ button will add them to your basket.

(At this point you can choose which format quality is preferred; MP3, Lossless and so on. Each one that is available will be shown above the album title by the green indicator. See the ‘Formats’ tab if you would like an explanation of each.)

Continue shopping until you have chosen all that you wish to buy. (Please note that there is a minimum purchase level of £0.70). The total cost will be shown at the foot of the ‘Basket’ page.

At this point you can empty the basket or change your order. To continue with your purchase click on ‘Checkout Now' button. The next page is the order details page, which shows you the loyalty points earned from this transaction. If you are logged in your details will be shown, you need to login.

Please ensure that your communication details are complete, including confirmation of your email address so that you are contactable. Clicking on 'Proceed' will take you to the final confirmation page. Please check all of the details are correct before going on to the next stage.

Ordering

The next stage takes you to the Paypoint website which is the third party payment processing house for The Classical Shop. This site is extremely secure and they process transactions for many major companies. Choose your method of payment and complete the details as shown. You still have the option to cancel your purchase on this page. To proceed, click on the 'Make Payment' button – only once. (Your card details will not be stored by The Classical Shop or Paypoint.)

Complete all of your card details. Again there is the opportunity to cancel or start again on this page. Do not press the ‘back’ button on your browser from here. Once the details are completed click the ‘Make Payment’ button

There may be a few seconds wait as your transaction is verified, another screen will tell you the result if your transaction has been successful and give you a merchant reference number and a transaction number. (Make a note of these for your records.) You will also get a confirmation email from Paypoint. To complete your order, click on the ‘Please click here’ button. This will take you back to The Classical Shop where you can download your tracks by clicking on the link or later via the ‘Your Downloads’ tab.

To Download

To download your track click on the ‘your latest download’ tab which will show your most recent purchases which are available for download. From the top right hand corner of that tab’s page choose which format you would like you download. (FLAC and WMA are the most common, but an explanation can be found under the formats pages from the main menu bar. If you choose WAV or AIF, these will take you to another page where the files will be converted on demand. (If another customer has already done this you will not need to wait for the conversion to take place, otherwise it may take as much as two-three minutes per CD to convert files ready for downloading.) The file type chosen will be highlighted.

Tracks can be downloaded individually simply by clicking on the ‘download’ button. When the dialogue box appears asking to open or save, click ‘Save’. This will give you the option of where to save it on your computer. It is recommended that you create either a folder for each label, or one called ‘Classical Shop Downloads’ and put you downloads into that folder.

(Download times vary between thirty-five minutes on a 1mb internet connection to only five minutes for an 8mb connection for an average CD. The size of each file that you are downloading is shown if you hover above the green indicator next to each track.)

Instead of downloading each track individually, they can be ‘Streamed’ and downloaded one after another. Simply click the ‘Download All’ button.

All of your purchases will appear in the ‘Download history’ tab. If tracks get lost due to computer or other problems, you can download them again by referring to this page. Click on the ‘download’ button and a window opens with detailed tracks. To close the window, click away from it. Everything you buy will appear on this page.

If you are experiencing some difficulties, please make sure that you are using the most up-to-date version of your browser. An update can normally be downloaded for free. The site has been optimised for FireFox v2+, Internet Explorer 8+ and Safariv v3.1+

(If you require more information on any subject, or have helpful suggestions about the site, please go to the 'Customer Support' page)

Copyright

The copyright of these sound recordings belongs to the record label. They are intended strictly for personal use. Any unauthorised reproduction, posting or copying, commercial or otherwise, of any kind without the prior and specific permission of the owning label is prohibited by international law.

How to make Lossless FLAC files play in iTunes

  1. Download and install Fluke - http://flukeformac.googlecode.com/files/fluke_0.11.dmg
    Follow the installer steps and punch in your admin password when asked for it.
  2. Restart iTunes.
    If you've got iTunes or QuickTime running, restart them.
  3. Listen to your FLACs!
    Right-click/Ctrl+click on the FLAC files you want to add to iTunes and choose Open With > Other. Locate Fluke under your Applications and press OK. Or simply drag your FLACs onto Fluke's application icon.
  4. Set as default.
    If you would like to use Fluke for all your FLACs by default, in the Open With dialogue mark the "Always Open With" checkbox.

How to make Studio 24/96 FLAC files play in iTunes

1. Download and unzip the following shareware program called "Max" for OS X 10
website http://sbooth.org/max

2. Open Max and Set following preferences - output format to MPEG-4 Audio (Apple Lossless). This is the apple equivalent of FLAC. You can also select to export a copy of the encoded files straight into iTunes under max's iTunes preferences.

3. Download Studio 24/96 FLAC files. Leave all files on desktop.

4. Drag all the downloaded files straight into the "files to be converted" panel in Max
Select all Music files

5. Click the "Convert" button!

6. Open iTunes...all your files will be seen in your music library!

NB. Audio files with more than 24Bit and 48kHz are not supported by the iPod. If you would like to use Studio 24/96 files you must convert them. Alternatively use the free 16bit 44.1kHz files that are offered by the classicalshop.net when purchasing Studio 24/96 files.

How to play Lossless FLAC files in iTunes for PC (windows)

1. Go to http://www.xiph.org/quicktime/download.html and download XiphQT 0.1.5 (Windows).

2. Unzip the folder and extract the contents.

3. Copy XiphQT.qtx file to the 'QTComponents' sub-folder of your base QuickTime installation directory. Typically it means: C:\Program Files\QuickTime\QTComponents

4. You may need to create the 'QTComponents' folder if it doesn't already exist in your QuickTime installation.

5. Restart iTunes.

6. Drag or import FLAC files into your music library

Adding content on your computer to iTunes

iTunes helps you add digital audio and video files on your computer directly to your iTunes library. You can add audio files that are in AAC, MP3, WAV, AIFF, Apple Lossless, or Audible.com (.aa) format. If you have unprotected WMA content, iTunes for Windows can convert these files to one of these formats. You can also add video content in QuickTime or MPEG-4 format to iTunes. To learn how to add these files to iTunes follow the steps below.

1. Open iTunes

2. From the File menu, choose one of the following choices:

· Mac

--->Add to Library

· Windows

--->Add File to Library

--->Add Folder to Library

3. Navigate to and select the file or folder that you want to add

If iTunes is set to "Copy files to the iTunes Music folder when adding to library," iTunes will copy all content that is added to the iTunes library to the iTunes Music folder. To adjust this setting or change the location of this folder, go to the Advanced tab in iTunes Preferences.

Using our download manager is relatively simple but does need to be set up to work correctly the first time you use it. We have broken down the instructions into 3 main steps below (please note that steps 1 and 2 can be ignored if you have previously downloaded from us using the new download manager):

1) If you have not already got Adobe Air on your computer, this should be installed before the download manager. Please download it from 'The Adobe Air Web Site' (this step can be ignored if you already have Adobe Air installed)

2) Once you have Adobe Air installed you will need to install our download manager (this step can be ignored if you already have previously installed our download manager and have the latest version). After you have downloaded the file, please open/run the file application to begin the installation.

3) Select the tracks you wish to download by clicking the check boxes at the beginning of each track line (by default all the tracks are already selected), then click on the green button on the right, under the list of tracks (marked 'Start Download Manager'). You will need to open the file that you download with our download manager, this is done differently depending on which browser you are using:

  • Microsfoft Internet Explorer
    At the bottom of the screen a long panel will appear saying 'Do you want to open or save' then a long string of digits followed by '.chn'. Click on open and the Download Manager will appear with your files shown within. IF THE DOWNLOAD MANAGER DOES NOT APPEAR, IT HAS NOT BEEN INSTALLED. Once you have selected the place where you want the files to be stored, it will start downloading straight away.
  • FireFox
    In FireFox a panel will appear saying 'You have chosen to open:' then a long string of digits ending in '.chn'
    Underneath this it will say 'What should firefox do with this file?'
    You should select 'Open with: TheClassicalDownloader.chn(default)'
    Then click OK
    The Download Manager will appear with your files shown within. IF THE DOWNLOAD MANAGER DOES NOT APPEAR, IT HAS NOT BEEN INSTALLED.
    Once you have selected the place where you want the files to be stored, it will start downloading straight away.
  • Chrome
    At the bottom left of the screen a small panel will appear showing a long string of digits followed by '.chn'. Click on this and the Download Manager will appear with your files shown within. IF THE DOWNLOAD MANAGER DOES NOT APPEAR, IT HAS NOT BEEN INSTALLED.
    Once you have selected the place where you want the files to be stored, it will start downloading straight away.


The new download manager should automatically open with your tracks listed. After selecting the folder that you wish to download your tracks into, your tracks should start to download. An indicator on the right of each track will show you the progress of each download. When all of your tracks have finished downloading, you can find your tracks by clicking on the button marked 'Open Download Folder'.

Using Download Manager with MacOSX & Safari

1. When you reach the final download page with the instructions on the left, click on 'Install Download Manager', then follow instructions.
2. When complete close the Download Manager that appears and click on the green 'Start Download Manager'. This will produce a .chn file in your downloads folder.
3. Click on this file and it will boot up the Download Manager with your new files contained. It will automatically start to download.
4. The download directory can be changed by clicking on the 'Change Download Directory' button at the bottom of the panel.
5. Each orders /chn files will be saved in your downloads folder for future re-downloading if required.